Return Policy

RETURN

Are returns accepted?
We want you to be happy with your purchase, but if you are not satisfied with your order, we will gladly provide a full refund or replacement for any non-discounted, unworn items in their original packaging with RHO tags attached, within 30 days of the ship date.

Can I exchange a received item for a different accessory?

We can only provide exchanges for the same item.

What is the return shipping process?

For any returns, please email us at help@rhojewelry.com.

Can I return a sale or promotional item?

Discounted items purchased on sale are FINAL SALE only and cannot be refunded or exchanged.

How long do I have to make a return?

You have 30 days from the ship date to return your non-discounted unworn RHO jewelry.

How long does it take to get a refund?

You will receive an email notification from the RHO returns department once your refund has been processed. Please allow up to 5 business days for your return to be processed and an additional 10 business days for the refund to appear in your account.

Jewelry Care

What materials are used in the jewelry?

All RHO jewelry is Hypoallergenic.

How can I take care of jewelry?

We want you to enjoy your RHO fashion jewelry goodies to the fullest. Follow the care instructions below to insure a long life of bold style and beauty for your RHO jewels!

1. After a long day of glamour, make sure to use a soft cloth to wipe off body oils after wearing your jewelry to keep everything nice and shiny.

2. Included in each order is a free velvet RHO box. Store your jewelry in the included pouch after wear to avoid scratches or tangles.

3. Treat your RHO jewels with a little TLC. Avoid contact with liquids: water, lotion, hairspray, perfume cleaning products.