FAQ

PLACING ORDER 

How long does it take for my order to be processed?

Orders are typically processed within 1-3 business days of purchase. You will receive an order confirmation email at the time of purchase. Once the order has been fully processed, you will receive a shipping confirmation email.

What methods of payment do you accept?

Currently, we accept payment online via credit or debit card. The following cards are accepted:

– America Express

– Visa

– MasterCard

– Discover

– PayPal

How do I cancel or change my order?

Orders that have not been fully processed can be canceled by calling the RHO Customer Service Department at 678-268-3381.

Shipping

What carrier is used to ship my order?

RHO uses United States Postal Service to ship all domestic orders for the 48 Continental United States. USPS shipping options are First Class Mail (3-5 Days).


Do you offer expedited shipping?

Our Standard Shipping method is First Class Mail. If you need it sooner, Priority Mail (2-3 Days) and Express Mail (1 Day) are also options. Expedited shipping is offered through USPS only at an additional cost. Please give us a call for expedited shipping.

Can you ship to PO boxes?

Yes.

How can I track my order?

Packages can be tracked thru the USPS website using the tracking number provided in the shipping confirmation email. This email is sent once your order has been fully processed.


RETURN

Are returns accepted?
We want you to be happy with your purchase, but if you are not satisfied with your order, we will gladly provide a full refund or replacement for any non-discounted, unworn items in their original packaging with RHO tags attached, within 30 days of the ship date.

Can I exchange a received item for a different accessory?

We can only provide exchanges for the same item.

What is the return shipping process?

For any returns, please email us at help@rhojewelry.com.

Can I return a sale or promotional item?

Discounted items purchased on sale are FINAL SALE only and cannot be refunded or exchanged.

How long do I have to make a return?

You have 30 days from the ship date to return your non-discounted unworn RHO jewelry.

How long does it take to get a refund?

You will receive an email notification from the RHO returns department once your refund has been processed. Please allow up to 5 business days for your return to be processed and an additional 10 business days for the refund to appear in your account.

Jewelry Care

What materials are used in the jewelry?

All RHO jewelry is Hypoallergenic.

How can I take care of jewelry?

We want you to enjoy your RHO fashion jewelry goodies to the fullest. Follow the care instructions below to insure a long life of bold style and beauty for your RHO jewels!

1. After a long day of glamour, make sure to use a soft cloth to wipe off body oils after wearing your jewelry to keep everything nice and shiny.

2. Included in each order is a free velvet RHO box. Store your jewelry in the included pouch after wear to avoid scratches or tangles.

3. Treat your RHO jewels with a little TLC. Avoid contact with liquids: water, lotion, hairspray, perfume cleaning products.